Terms & Conditions
Booking Deposit
To secure your event, a non-refundable deposit amounting to 50% of the total package cost is required upon booking. This deposit confirms your event date and time, making them exclusively yours. The balance is due 21 days before the event. The event date and time are only guaranteed once the deposit has been received.
Cancellation Policy
Life is unpredictable, and sometimes plans need to change. Here's how cancellations are handled:
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More than 30 days before the event: The deposit is non-refundable.
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Between 30 to 15 days before the event: If you paid in full, you will receive a 50% refund of the total package cost, excluding the non-refundable deposit.
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14 days or less before the event: No refund can be provided.
If you need to cancel your booking, I offer the flexibility to reschedule.
Rescheduling Policy
I understand that unexpected events can occur, and rescheduling might be necessary. The non-refundable deposit can be applied to a new date within one year of the original event, subject to availability.
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More than 48 hours before the scheduled event: You may reschedule without any additional charge.
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Less than 48 hours before the scheduled event: A 25% rescheduling fee of the total package cost will be applied.
Please communicate any changes at your earliest convenience to facilitate the best possible outcome.
Late Arrival and Weather Policy
For late arrivals, please inform me as soon as possible. While I cannot guarantee an extension of your session due to subsequent bookings, I will do our best to accommodate you. For adverse weather conditions, decisions will be made based on forecasts two days prior to the shoot. I will work with you to find an alternative date if the weather is unsafe.
Travel and Additional Services
Travel within an hour from Matsumoto, Nagano, is included. Beyond this, a travel surcharge applies at ¥4200 per additional hour. For events requiring air travel, the client is responsible for the actual costs incurred. Any requests for costume rentals or professional hair and makeup services will be discussed and added to the final billing accordingly.
I strive to make your experience as smooth and enjoyable as possible. Thank you for choosing me to capture your special moments.
The Fine Print...
* Photo packages do not include printing. Printing services available at an additional cost.
* All packages include complimentary pre-shoot consultation in person, by phone or email.
* Family photo package doesn’t include kimono/costume rentals or hair & make-up. These are available upon request for an additional fee.
* Real estate package does not include room styling. That is either the property owner's responsibility or a stylist can be hired separately.
* If the photoshoot location is more than an hour away, a per hour travel surcharge will be added.
* Any additional fees will be advised to you prior to undertaking any services.
* It is the responsibility of the client to advise vendors, tenants, landlords of appropriate appointment times.
* If a property is unattended at arrival and access is not possible, a cancellation fee will be charged at 50% of the booking value.
* All images will be released after full payment has been made.
* I will abide by all workplace health and safety rules, practices and laws and general respect for the people, property or location
being photographed. My liability is limited to fees paid to me prior to the photo shoot. This includes in the event of Force Majeure.
* I accept no liability resulting from photographing a property or location for the client. The client warrants that any permissions, access or right of entry to the property has been obtained to allow me access to complete the photography assignment.
* I am not responsible for any action arising from being on, damage caused to or injury arising from the photography session. The client agrees to indemnify or defend me from all claims of damages, expenses and liability whatsoever arising out of or connected with any actual
or threatened lawsuit, claim or legal action as it relates to the photography session.
* Clients will have full delivery of the photographs however I have full rights to use and/or display any photographs including but not
limited to web sites, social media and advertising and the client agrees to release all claims to profits that may arise from the use of
photographs. All copyright in the photographs, remain the property of Tom Taylor Photos.
* The Client warrants that all people associated with the property and appearing in any photographs associated with the property or surrounds have given their consent to be photographed and appear in all media thereafter. The Client hereby accepts that I have the right to use and publish the photographs in which the client and/or any other persons associated with the property are included.